Welcome to www.CockpitOnline.com . Below are the terms and conditions upons logging in and/or registering to www.CockpitOnline.com. As a player you are to be bounded by these conditions once registered and logged in.

Terms and Conditions


TECHNICAL SPECIFICATIONS

  1. What is the minimum computer specification required by www.CockpitOnline.com?
    • Pentium 1.0 GHz Processor or Greater
    • Browsers such as: Google Chrome, Mozilla Firefox, Internet Explorer and Safari (with Adobe Flash Player, JavaScript and Cookies enabled). Latest version preferred.
    • 2 GB MB of system memory available (RAM)
    • 512 MB of video memory
    • 1024 x 768 video resolution (16 bit color)
    • 500 MB of available hard drive space
    • Sound Card with speakers or headset
    • Operating System: Windows XP SP2 / Windows Vista / Windows 7/8/10
    • CockpitOnline.com has been programmed to operate at its optimum in consideration of the slow internet connections in some areas. However, it is recommended to browse with an internet speed of 2 mbps for seamless video viewing experience
  2. Can I view the video using iPhone, iPad or Android Phone or Tablet?
  3. Yes, you can watch fight videos via mobile device. You can also download Puffin on an IPhone or IPad devices to watch the video. You can use your mobile/tablet’s native browser to login or view the video.
  4. How do I make the video bigger?
  5. Simply click on the full screen button on the upper right corner of the video player.
  6. Why is my video buffering?
  7. Buffering is mainly caused by slow internet connection. To avoid buffering, we highly recommend that you have at least 2 mbps download speed.
  8. The video keeps on stopping. What should I do?
  9. Please click on the refresh button on the browser or press F5 on the keyboard on a Windows OS.

YOUR CockpitOnline ACCOUNT

  1. How do I create an account?
    • Creating an account on CockpitOnline.com is easy! Select the Register button on the homepage then fill out all required fields, read and check the CockpitOnline.com Terms of Service and select the Register button. Once the registration process is completed, contact one of our CSRs to activate your newly created account.
  2. I have already registered but I still cannot log in. Why?
    • You may have entered the incorrect login name or password. Please contact our CSRs to get the login name and/or password. An email address used to register on CockpitOnline.com is needed to validate your account.
  3. I am trying to register and getting "Username Already Taken" message. What should I do?
    • The username that you are using to register is already taken by another user. Please use another user name to register on CockpitOnline.com.
  4. How do I retrieve my password?
    • Please contact one of our CSRs to retrieve your password.

YOUR CockpitOnline LOAD

  1. How can I join the game?
    • Joining a game requires for you to have CockpitOnline.com virtual points in your account.
  2. How do I get CockpitOnline.com Virtual Points?
    • Loading points to your account is simple. We have a variety of remittance centers where you can deposit your desired amount. Our support team will be automatically notified of your request and will transfer the points in your account once the remittance claim or bank clearing has been completed.
    • Conversion: 1 Virtual Point = 1 Philippine Peso
      • Remittance Centers:
      • BDO (Banco De Oro)
      • BPI (Bank of the Philippine Island)
      • Cebuana Lhuillier
      • M. Lhuillier
      • Money Gram
      • LBC
      • Smart Money
      • Palawan
      • Western Union
      • Xoom Money Transfer
      • Transfast Money Transfer
    • Kindly message our Customer Service Representatives for more details.
  3. How long does it take for my deposit to be credited to my CockpitOnline.com account?
    • Verification of load deposits depends on which deposit method was chosen. Below are the MAXIMUM expected times for money transfer via the remittance centers:
      • BDO (Banco De Oro) – within 24 hours
      • BPI (Bank of the Philippine Island) – within 24 hours
      • Cebuana Lhuillier – within 24 hours
      • M. Lhuillier – within 24 hours
      • Money Gram – within 24 hours
      • LBC – within 24 hours
      • Smart Money – within 24 hours
      • Palawan – within 24 hours
      • Western Union – within 24 hours
      • Xoom Money Transfer – within 24 hours
      • Transfast Money Transfer – within 24 hours
    • On the other hand, deposits sent through bank/wire transfer usually takes anywhere between 2-7 banking days, depending on the bank origin of the deposit.
    • Important: User will be responsible for all remittance fees and bank transfer fees.
  4. Can I transfer my virtual points to another account?
    • Yes. You may transfer your virtual points to another account. Simply contact one of our CSRs stating your request for virtual points transfer. We will then conduct the necessary verification on both accounts. Once verified, points transfer will be processed. You will receive an email notification that your request has been completed.

CLAIMING OF POINTS

  1. How can I withdraw my current points?
    • You are allowed to withdraw your points anytime, provided you do not have a pending game bet or any bet disputes. Simply contact one of our CSRs and provide all required information.
  2. How long will it take for me to receive my withdrawn amount?
    • It varies depending on the transfer mode that you have chosen. For withdraw requests via remittance centers, transfer process are usually completed within one to two business day(s).
    • As for bank deposits/wire transfer, transaction usually takes anywhere between 2-7 banking days, depending on the bank recipient. Please note that transaction fee shall be covered by the player.
  3. How are winnings computed?
    • CockpitOnline.com computes the winning amount based on the chosen odds.
    • Below is a rundown of how winnings are calculated:
      • All winnings are subject to 8% House Commission. The Net Winnings is computed using the following formula:
      • Net Winnings = (BET x ODDS) less 8% House Commission (plasada) i.e. Bet on MERON of 100 points at 10/10 odds.
      • Net Payout = (100 x (10/10)) – ((100 x (10/10)) x (8/100))
      • = (100 x 1) – ((100 x 1) x 0.08)
      • = 100 – (100 x .08)
      • = 100 – 8
      • Net Payout = 92 Points
  4. Is the payout amount same as the winning amount?
    • No. All winning amounts are subject to 8% commission. Therefore, payout amount is the winning amount minus 8% of the winning amount.
  5. If I lose, how much will be deducted?
    • CockpitOnline.com only deducts the respective bet amount placed for winning players. No 8% commission is deducted if you lose a bet.

ABOUT THE BETTINGS

  1. What is the minimum number of points for betting?
    • The minimum virtual point for betting is 50 points. However, management reserves the right to increase this requirement as it deems necessary.
  2. How is my bet matched?
    • Matching of points is on a first to place points, first to be matched basis. CockpitOnline.com’s system tracks the time a bet is made and it queues all bet requests depending on which request came to the site’s server first.
  3. When does matching of placed points occur?
  4. All placed points are matched based on their corresponding odds. In the case of UNMATCHED bets, the system will automatically return all unmatched points to your account.
  5. When does cancellation of fights occur? For more information please see our Rules and Regulations.
    • A fight may be cancelled if one of the game fowls retreated, when the fight has not started yet (i.e., the game fowls have not been released by their respective handlers yet). In this case, all bets shall be returned. But once the game fowls have already been released by their respective handlers, the fight is considered official and can no longer be cancelled. The fight may also be cancelled if CockpitOnline.com experiences technical difficulties (unless a match has not yet started), CockpitOnline.com may declare the match VOID/CANCELLED and all open/matched bets will be voided and refunded to the accounts of the USERS.
  6. How do I file dispute over a particular fight or match number?
    • Should you wish to file for a dispute over a match or a fight, please contact one of our CSRs within 3 days after the fight in question.
    • Please provide the following details to our CRS to expedite the dispute:
      • Subject: Dispute on Fight No. (Please indicate fight number) and Event (please indicate event/arena).